Product Support Engineer

Lexington, MA

Join a medical device leader in a key technical support position that provides opportunities for leadership and career advancement working with complex electromechanical instrumentation.

Responsibilities

• Provides high level support, troubleshooting and service on products to the field
• Monitors product performance, report issues, concerns and trends to QA, R&D and Product Line Engineering to initiate and expedite solutions.
• Coordinates field activities for service upgrades and hardware retrofits.
• Coordinates and prepares service manuals, service documentation and service bulletins.
• Prepares service training manuals and trains affiliates, distributors, field service and customers.
• Conducts service training.
• Provides necessary inputs to R&D regarding new products, from concept to release, relative to diagnostics, service philosophy, documentation and serviceability.
• Assists R&D, QA and manufacturing engineering and service instruments as needed.
• May supervise technicians

Requirements

• Bachelor’s degree in Physics, Biomedical Engineering or equivalent
• Two years practical knowledge of diagnostic instrumentation (knowledge of Hemostasis/Acute Care Diagnostics instrumentation a plus)
• Minimum five years of experience in technical/field service support
• Ability to travel 20 – 30%

Inquiries and resumes to: Kathy Provost at kathy@agilesearchinc.com OR 978/952-6425

For more information, please visit https://www.agilesearchinc.com/

About the Author
John Compton
John has served as a Medical Device Industry Executive Recruiter, building relationships specifically in New England since 2002. He earned his BS in Mechanical Engineering from the US Military Academy at West Point, NY and is a Babson MBA. John is also a former Army Officer and US Army Ranger School Leadership Award Recipient.